FAQ's

 

How to use the CNN company store website

 

By Credit Card: Go directly to the CNN company store website and checkout with your credit card. Please make sure the billing information you enter matches that of the cardholder.

By Billing Code: For large orders, billing code can be provided. Please contact the Scarborough & Tweed customer service team at mail@stweed.com or call 914-741-2706 and a customer service representative will assist you.


Shipping and Returns

 

Orders will be shipped ground unless expedited delivery is requested. If you need expedited delivery please contact the Scarborough & Tweed customer service team at mail@stweed.com or call 914-741-2706 and a customer service representative will assist you.

STANDARD ORDERS: will be shipped within 10-14 business days. For Priority shipping please call us at 914.741.2706.

RETURNS: Up to 50 pieces of standard logo merchandise in new condition may be returned within 10 days for a company store credit or exchange. We are unable to accept returns on custom orders. Program orders over 50 pieces are considered custom and cannot be returned. Proof of purchase and a return authorization form are required for returns. Refunds are not available.

INTERNATIONAL ORDERS: Additional shipping charges may apply for orders shipping outside the continental United States such as freight, duties, VAT, broker fees, etc. Scarborough & Tweed customer service will discuss any details with you.


Security

 

Security is of the highest priority for us. Orders are placed using industry standard TLS 1.2 encryption to ensure a safe and secure shopping experience (Supported by all major browsers, including Internet Explorer, Mozilla Firefox, Google Chrome and Safari). TLS 1.2 uses modern ciphers if supported by the browser. For encryption tasks we use SHA-2/Salt and AES256

Sensitive data is stored using one-way instance specific hash functions. Data is encrypted (not stored in plain text).

Credit Cards entered during checkout are not stored on the website system nor does the credit card data ever hit or record in the database. All credit card data is securely passed to a third party payment processor PayPal Payments Pro Gateway using TLS encryption.

This system follows the strict PCI Compliance rules and is monitored on a regular basis by Qualys (External Scans) and AlertLogic (Internal/External Scans).


Privacy

 

Data Privacy at Scarborough & Tweed, Inc.

Scarborough & Tweed, Inc. has established a comprehensive privacy program designed to help us respect and protect your data privacy rights.

Scarborough & Tweed, Inc. respects the privacy of visitors to its websites, as a result, we have developed this website privacy policy. This website privacy policy applies only to the operation of websites that directly link to this policy when you click on "FAQ's" in the website header. 

Through this website Scarborough & Tweed, Inc. will collect information that can identify you, such as your name, address, telephone number, e-mail address, and other similar information ("Your Information") when it is voluntarily submitted to us. We will use Your Information to respond to requests you may make of us. Any other information transferred by you in connection with your visit to this site ("Other Information" - that is, information that cannot be used to identify you) may be included in databases owned and maintained by Scarborough & Tweed, Inc. or its agents. Scarborough & Tweed, Inc. retains all rights to these databases and the information contained in them. 
This site may use a technology known as web beacons - sometimes called single-pixel gifs - that allow this site to collect web log information. A web beacon is a graphic on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered when you visit one of our websites by the computer that hosts our website (called a "webserver"). The webserver automatically recognizes some non-personal information, such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser you are using (e.g., Internet Explorer), the type of operating system you are using (e.g., Windows 2000), and the domain name and address of your Internet service provider). We may also include web beacons in promotional e-mail messages in order to determine whether messages have been opened.

This website may use a technology called a "cookie". A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. 

You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18. 

To be removed from our contact lists, please send your request by  email to mail@stweed.com

Please note that you may continue to receive materials while we are updating our lists.
We may update this Web site Privacy Policy from time to time. When we do update it, for your convenience, we will make the updated policy available on this page. 
Last Updated: November 29, 2016.